Update your information and benefits

This article will help you if you’re looking to update your personal and dependent information or to update your current benefits due to a life event, such as a new child, marriage, or change of address (to name a few). Note that your benefits administrator may have a specific process that they want you to follow, and you may want to check in with them before taking any action.

Step 1

Log into Maxwell and click Request a Change. You’ll be prompted to select the reason for making a change to your information and the date that the change occurred. Make sure to add the date the life event took place, not the current date! Note: If you don't see this button, that's because you're already in an event and cannot request a change at this time. Please check in with your benefits administrator.

Step 2

You’ll be brought to the screen where you can make changes to your personal information. Once you're done updating information here, click Next.

Step 3

If you need to add a new dependent - click the "Add Dependent" link at the bottom and fill in the form that appears. If you need to remove a dependent, click the "Remove Dependent" link. (Before you do this, make sure they're not enrolled in any current products, as that will remove the history of their enrollment).

Click Done with Dependents when you're done making changes to your dependent information. 

Note: If you are entering a new dependent who does not have a social security number yet and it's a required field, please contact your benefits administrator for the best course of action.

Step 4

You can decide whether or not you'd like to review and update your benefits due to the recent change. If you don't want to update your benefits, click No Thanks. In that case, you're done reporting the event, and your benefits administrator will review it and get back to you. If you think you do want to update your benefits, click Review My Benefits.

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Step 5

If you review your benefits, you'll be brought to your benefits cart where you can take a look at your current coverage. To make any updates, click right into the benefit.

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Step 6

Click Proceed to Checkout when you're done reviewing and making changes. You'll be brought to a review screen where you can review all your current benefits, including any changes that you made, and any benefits that you continued to choose not to enroll in. The recurring cost listed here is based on all of your current coverage, not just the changes you made due to this event.

Step 7

Click Submit Enrollment and you're done! Your benefits administrator will let you know if there's anything else they need from you.

Note

If you click "Request a Change" and see a pop-up that you cannot change your benefits, this means that you're in Open Enrollment and cannot make a change to your current, existing benefits. Please reach out to your benefits administrator on how to submit these changes.

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