In this article we'll cover:

• How to set up two-step verification
• How to reset two-step verification

Two-step verification adds an extra layer of security to your Maxwell Health account. Accessing your account when two-step verification is turned on requires two methods (also referred to as authentication factors) to verify your identity.

The two methods used by Maxwell Health for two-step verification are:

1. Your credentials: email/password
2. A one-time security code: via SMS/text message, Voice Call or Authenticator app

How to set up two-step verification

If two-step verification is enabled on your account you’ll be prompted to set your additional identification method after you’ve entered your password.

In addition to your email and password, Maxwell provides the following three options to choose from for your additional identification method:

• SMS/Text Message Authentication
  
  • Use your mobile phone to receive a text message with a unique code.
• Voice Call Authentication
  
  • Set up a phone number where you can receive a voice prompt with a unique code.
• ​​Authenticator App
  
  • Use an Authenticator app on your smart phone or through your computer’s browser window to generate the code.

To set up via SMS/Text Message

Step 1
Click Set up next to SMS/Text Message.

Step 2
Enter a phone number to use for SMS authentication and select Verify.

Step 3
Now we’ll ask you to enter the confirmation code we sent you via text message. Type in the code you received.

Step 4
Click Complete Setup when you’re finished with this screen.

Now, when you log in to your Maxwell Health account, a six-digit code will be text messaged to your phone to use during login.

To set up via Voice Call

Step 1
Click Set up next to Voice Call.

Step 2
Enter a phone number to use for Voice Call authentication and select Verify.

Step 3
Now you’ll receive a call to the phone number you entered that will provide your confirmation code. Enter the confirmation code.

Step 4
Click Complete Setup when you’re finished with this screen.

Now, when you log in to your Maxwell Health account, you’ll receive a call to your phone number entered in order to retrieve a six-digit code to use during login.

To set up via an Authenticator App

Step 1
Select Set up next to Authenticator Application.

Step 2
Select your smartphone device (Apple iPhone or Android)

• On your smartphone device go to either the Apple App store or Google Play and download the app for Google Authenticator.
• Once you have installed the Google Authenticator app or if you have this app already, click I have it installed.

Step 3
You’ll be prompted to link your authenticator app to your Maxwell account by scanning a QR code.

• Open the Google Authenticator app, tap the “+” icon, then select ‘Scan a QR code” to scan the QR code.
• Note:(If you don’t already have the Google Authenticator app installed on your device, you’ll need to download it).

Step 4
After you scan the QR code, click Next.

Step 5
Enter the code generated by your authentication app, then click Complete Setup.

Now, through your authentication app, you can view and use codes to log in to your Maxwell account.

How to reset two-step verification on an account

1. Resetting your own two-step verification method
   • If you are logged into your account, you can reset your two-step verification method from your profile settings.
     
     • Navigate to My Profile from the top navigation.
     • Under the Account Login section, select "Settings" next to Two-step verification.
     • You can then choose to reset your verification method.
2. If you are not able to log in and need to reset your two-step verification method, you can reach out to your HR Administrator at your employer who can reset this for you.
3. If you continue to have issues, please reach out to Support@maxwellhealth.com.