I need help logging in

 

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Are you new
to Maxwell?
Have you logged into
Maxwell before?
Are you an Advisor or an Administrator?

 I'm new to Maxwell

Set up your account yet?

If you’re a first time user, you’ll need to set up your account. The account isn’t fully set up until you create a password to log into Maxwell. To do this, check your email for a welcome email from Maxwell Health (noreply@maxwellhealth.com). Click on the button to “Set up Your Account Now!” This will take you to a screen where you'll create your password. Once you've created your password you can log right in!

TIP: The username you’ll use to log in is listed above the button.

Can’t find the welcome email?

If you can’t find the welcome email in your inbox, you can either:

  • Click Reset Password on the login page to get a reset password email sent to you. From here, you can set up your account. Note: you’ll need to know the email address used to set up your Maxwell account (probably your work email).
  • Ask your HR Administrator to send you a reset password email

Don’t have an email address?

If you don’t have an email address, you won’t set up your account following the steps above. Instead, you’ll log into Maxwell by heading to the login page and clicking Don't have an email?. From there, you can enter your first name, last name, and SSN to log in.

Still having difficulty?

If you’re still having difficulty, confirm with your HR Administrator that your account is setup in Maxwell and that information matches what they entered. If you have an email address, try checking your spam folder for any emails from Maxwell Health.

I've Logged into Maxwell Before

Using the right email address?

If you’re trying to log in with an email address, make sure it’s the one associated with your Maxwell Health account. This was entered initially by your HR Administrator and is listed in the welcome email you received from Maxwell Health. It’s probably your work email. If you’re not sure what email was used, as your HR Administrator.

Forgot your password?

If you forgot your password, click Reset your password on the login page or contact your HR Administrator. Learn more about resetting your password here >

Don’t have an email address?

If you don't have an email address, you can still securely log into Maxwell. On the login page, just click "I don’t have an email address." You’ll be taken to a page where you can enter your first name, last name, and SSN to log in.

Still having difficulty?

If you’re still having difficulty, confirm with your HR Administrator that your account is setup in Maxwell and that information matches what they entered. If you have an email address, try checking your spam folder for any emails from Maxwell Health.

I'm an Advisor or Administrator

Are you in the right place?

Make sure you’re on the right login page!
To log into Maxwell as an Advisor, click here
To log into Maxwell as an Administrator, click here

Trying to log in as an employee?

You can’t log in as an employee through the employee login page, but you can see their Maxwell portal from their perspective. Log in as an Administrator, find the employee you’re looking for, and navigate to the upper right-hand corner of the employee's profile and click Log in as Employee. Learn more about walking through the employee experience here >

 

 

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